Free Tool
Response Time Calculator
Enter your average review response time, select your industry, and see how you stack up. Get a grade, impact projections, and actionable recommendations.
100% free — no signup required
How long does it typically take to respond to a review after it's posted?
Why response time matters
Speed is the new star rating
Research consistently shows that response time is one of the strongest predictors of customer retention and review ratings.
Expected response
53%
of customers expect a business to respond to reviews within 7 days
Rating impact
+0.12 ★
Average rating increase for businesses that respond to all reviews
Revenue at risk
22%
of customers won't visit a business that ignores negative reviews
Methodology
How we calculate your score
Industry benchmarks
We use aggregated data from thousands of businesses across 10 industries to define average and top performer response times.
Grade calculation
Your grade (A+ through F) is based on how your response time compares to both the industry average and top performers.
Impact projections
Rating and retention estimates are based on published research on the correlation between response speed and business outcomes.
Personalized recommendations
Recommendations are tailored to your industry, review volume, and current performance level.
Automate your response workflow
MentionReview alerts you the moment a review is posted, suggests AI-powered replies, and tracks response time SLAs — so you never fall behind.