Privacy Policy

1. Introduction

MentionReview ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our business reputation monitoring service.

2. Information We Collect

Personal Information

We collect personal information that you provide to us, including:

  • Name and contact information (email address, phone number)
  • Business information (business name, website)
  • Account credentials (username, encrypted password)
  • Payment information (processed securely through Stripe)
  • Communication preferences

Publicly Available Business Data

To provide monitoring, we collect publicly available information about your business from third‑party platforms (e.g., Google, Yelp, social media, delivery and job platforms). This includes reviews, ratings, profile details, and mentions. We obtain this data through those platforms’ publicly accessible pages and, where available, their official APIs, in accordance with applicable terms and policies.

Automatically Collected Information

We automatically collect certain information when you use our service:

  • Usage data and analytics
  • Device information (IP address, browser type, operating system)
  • Log data (access times, pages viewed, clicks)
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

  • Provide and maintain our reputation monitoring services
  • Monitor reviews and mentions across platforms for your business
  • Send you alerts and notifications about your business reputation
  • Process payments and manage your subscription
  • Provide customer support and respond to your inquiries
  • Improve our services and develop new features
  • Send you marketing communications (with your consent)
  • Comply with legal obligations and protect our rights

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

  • Service Providers: With trusted third-party vendors who help us operate our service (e.g., Stripe for payments, cloud hosting providers)
  • Legal Requirements: When required by law, regulation, legal process, or governmental request
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • Protection of Rights: To protect our rights, property, or safety, or that of our users or others

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

  • Encryption of data in transit and at rest
  • Regular security assessments and updates
  • Access controls and authentication measures
  • Secure data centers with physical security controls
  • Employee training on data protection practices

6. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. When you cancel your account, we will delete your personal information within 30 days, except where we are required to retain it for legal or regulatory purposes.

7. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: Request access to your personal information
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information
  • Portability: Request a copy of your data in a structured format
  • Objection: Object to certain processing of your information
  • Restriction: Request restriction of processing in certain circumstances

To exercise these rights, please contact us at hi@mentionreview.com.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience:

  • Essential Cookies: Required for the website to function properly
  • Analytics Cookies: Help us understand how visitors interact with our website
  • Functional Cookies: Remember your preferences and settings
  • Marketing Cookies: Used to deliver relevant advertisements (with consent)

You can control cookies through your browser settings, but disabling certain cookies may affect the functionality of our service.

9. International Data Transfers

Our service is provided from the United States. If you are accessing our service from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located and our central database is operated.

10. Children's Privacy

Our service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "last updated" date. We encourage you to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: hi@mentionreview.com