Playbook

How MentionReview Works

Never miss a review again. Turn every mention into a chance to win (or keep) a customer.

Why it matters

One inbox for every review moment

MentionReview keeps up with the full conversation, highlights risk, and makes it easy to respond with context.

Customers talk everywhere

Problem

People mention you across Google, Yelp, social, delivery apps, and industry sites—too many tabs to watch manually.

AI monitors for you

Solution

MentionReview finds profiles, tracks every review, and summarizes what matters with sentiment + urgency signals.

Act fast, win fans

Outcome

Jump on issues before they snowball, recover shaky customers, and showcase the praise that drives new business.

Workflow

Everything happens automatically once you add your business. Operators only see the tasks that need human touch.

Step 1

Connect your business

Add your locations or brands. We auto-detect profiles instantly.

Step 2

We find your profiles

Google, Yelp, Facebook, X/Twitter, UberEats, DoorDash, Indeed, Glassdoor, and more.

Step 3

AI understands context

Sentiment, keywords, risk, and suggested owners surface without reading walls of text.

Step 4

Alerts route instantly

Email, Slack, SMS—whatever helps the right teammate jump in within minutes.

Step 5

Respond faster, improve ratings

Centralize replies, track SLAs, and keep ratings climbing across every marketplace.

Proof

The numbers below reflect anonymized data from our restaurant, hospitality, and services cohort.

Response speed

6×

Teams respond six times faster once alerts stay in one place.

Star ratings

+0.8

Average star lift within 60 days across early customers.

Time saved

4h/wk

Hours given back to operators who no longer hunt dashboards.

Free forever for one business. Pro unlocks realtime alerts, AI sentiment, advanced analytics, and Slack notifications.